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  • Heads Up! MTN to start giving flash SMS notifications on bundle usage

    Heads Up! MTN to start giving flash SMS notifications on bundle usage

    MTN Ghana has come under pressure in recent times over how “quickly” their bundle disappears. Last week, a friend told me how her 2GB of data just vanished in a day.

    Well, personally, I don’t believe data can just vanish, except in some rare scenarios where there have been genuine mistakes from telcos (some of which never really get solved), the secret to how fast your data is consumed lies in your browsing habits. We shared tips on how to prevent some apps from using all your data.

    For example, I asked this friend to check her data usage to see which apps were actually responsible for her loss. The result – WhatsApp had used over 2GB in just a few days.

    Since the introduction of the status feature, WhatsApp has been consuming a lot of data and lots of people don’t even realise. The truth is that a video status lasting for 30 seconds is averagely 20MB per the videos I post on my status. Watching just 5 of these videos will set you back around 100MB.

    Why all this explanation when we are talking about flash notification on bundle usage?

    Well, for starters, before this, MTN does not give indications as to when your bundle is getting finished. Networks like Vodafone and the then Airtel (now AirtelTigo) inform you when your bundle is being used. There are notifications for 50% usage, 90% usage, etc so you have a fair idea how much data you have remaining.

    These notifications help to keep a subscriber in check, hence the good news that MTN will send Class 0 Messages on bundle usage. A few people will ask: ‘What are flash notifications or Class 0 messages?”.

    What is a Flash SMS Notification?

    A message that appears on the recipient’s mobile screen directly. The recipient does not need to go to the mobile phone inbox to read the message, nor is the message allocated to the SMS inbox. Flash SMS is a Value Added Service feature to the standard SMS delivery and is most commonly used to immediately catch the recipients’ attention. Flash SMS Notification is also known as a Class 0 Message, mostly on Apple Devices.

    On the MTN Network, a typical example of an SMS Flash Notification is the call summary that one receives at the end of every call, detailing the call cost and duration.

    MTN Flash SMS Notification on Bundle Usage

    Although MTN has said that the feature will be active starting 3rd April, there is no real guideline as to how often notifications will roll out.

    Some users were, however, less than enthused about the feature.

    Update:

    The most recent message from MTN Ghana’s Facebook Page indicates that users will be able to reply with 1 to renew their bundle OR 2 to approve charging from their main account.

    The message read: “Y’ello! Please be informed that from 3rd April, 2018 you will be receiving prompts on your bundle usage. Kindly reply with 1 to renew your bundle OR 2 to approve charging from main account.”.

    However, it there is still the problem of notifications for those who use their mifi or devices that can not receive flash.

    What do you think about the feature? Will getting notifications as you use your bundle help you to properly manage and check your usage?

    Thank you for reading. Don’t forget to share this with your family and friends. For the latest tech news and reviews, follow Mfidie on Twitter, Facebook, Instagram and subscribe to our YouTube channel.
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  • MTN Content Manager: This MTN Shortcode may solve your problems

    MTN Content Manager: This MTN Shortcode may solve your problems

    MTN Ghana has a whole lot of shortcodes for services in Ghana. For a lot of people, it’s just experimentation to try out which services work or which ones are nice.

    The majority of people are mostly unimpressed with some of these services but are also unable to unsubscribe from them. Note that before now, the easiest way to stop a service was to send “STOP” to the shortcode that the service delivered messages or alerts on.

    There comes a problem, however – more often than not, unsubscribing or stopping a service does not seem to work. Sending stop to the shortcode does not give any feedback, and hence there are no results. And there is also the issue of receiving messages from real sender IDs and not shortcodes. In this way, users find it difficult to stop services.

    I have personally tried several times to unsubscribe from some services but failed. What’s more? The long waiting time to speak to an MTN agent via the call centre is something that puts me off. For me, it’s a joy that the MTN Content Manager is here, and it comes with a shortcode that is not so easy to remember, after all, that’s why there are shortcodes!

    What does the MTN Content Manager do?

    The MTN Content manager is a portal that users can access by dialling *175# on their MTN phones. The portal, which runs via USSD enables MTN subscribers to view, add or cancel MTN Services and Subscriptions.

    How to unsubscribe from an MTN Service via the Content Manager

    • Dial *175# on your MTN Phone to access the dashboard.
    • Choose Option 1 (My Subscriptions)
    • A record of your current subscriptions will show up.
    • Choose the subscription you would want to stop
    • Select “stop”

    And that’s how to unsubscribe from services easily on MTN.

    Need help with an MTN Service? Leave a comment below.

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  • MTN Ghana Introducing “Allow Cash Out” Feature again to curb fraud

    MTN Ghana Introducing “Allow Cash Out” Feature again to curb fraud

    MTN Ghana has announced the comeback of the ‘Allow Cash Out’ feature which is to be launched on November 4, 2017. The feature enables mobile money customers to select ‘allow cash out’ before an agent can initiate a transaction.

    A Grand Plan to curb Mobile Money Fraud

    Speaking at the press briefing, Business Development Manager, MTN, Abdul-Majeed Rufai indicated that mobile money agents should not record subscribers’ numbers in the transaction sheets as they have issued new transaction booklets so as not to disclose numbers of the subscribers.

    “We are bringing back that feature that will allow the customer first and foremost select allow cash out, turn it on before an agent can issue the transaction,” he said.

    “Henceforth, agents should not disclose subscriber’s number on the transaction sheets. We have issued them transaction booklets not to disclose the number of the person who is loading so that once you go to an agent point, you can’t even get the number, let alone call the number” he added.

    Meanwhile, MTN Ghana says sanctions given to some agents caught in mobile money fraud is the decommissioning of their stalls but so far, none has been sent to court.

    MTN is also introducing an Agent Registry which is to sanitize agents’ network in the country. Other telcos will have access and contribute to the Agent Registry to prevent agents whose stalls are decommissioned from shifting to another network to operate.

    Analytics, Budget & Reporting Manager, MTN, Solomon Hayford mentioned that ‘’Once an agent is blacklisted from MTN or any of the other telcos that information will be on that agent registry and will prevent that agent from coming on board on any other mobile money service providers network, once you are blacklisted you are blacklisted for the whole industry you cannot operate mobile money anywhere else in Ghana any other service provider and that initiative is been ran by the central bank’’.

    He, however, added that there are systems been used to monitor and track the activities of fraudsters as well as locate their whereabouts within the country.

    How to Activate the Allow Cash-Out Functionality to Enable You Withdraw Money

    • Dial *170# on your MTN handset
    • Select option 4 to turn on “allow cash-out”
    • Confirm “allow Cash-out” with your pin

    We hope the introduction of the functionality along with other security measures by MTN will help curb the current #MTNMoMo fraud in the country as well as create more secure transactions on MTN Mobile Money.

  • MTN Pulse: Mash Up your style Subscribe, Code, Benefits and Plans

    MTN Pulse: Mash Up your style Subscribe, Code, Benefits and Plans

    What is MTN Pulse?

    MTN PULSE is a community, a lifestyle that enables subscribers to enjoy Money-can’t-buy experiences on MTN Ghana. MTN PULSE has designed exclusive value offers for the Youth and Young at heart! The subscription service enables subscribers to MashUp data and voice plans to a level that suits them.

    Who Can Join MTN Pulse and MashUp?

    MTN PULSE is for young prepaid customers on MTN and other networks. The official documentation for MTN Pulse does not give a specific age range. It is safe to assume that “Young” here could also refer to the Young at heart.

    MTN Pulse and Mashup Up Bundles and their prices

    MTN MashUp Bundles, Offers and Packages

    Basically, there are three price offers from which you can mash up. These are the GHS 1 (Daily MashUp), GHS 5 (Weekly MashUp) and GHS 10 (Monthly MashUp) price offer. With each of these offers, you can mix or mashup voice and data or opt for only data. Find details in the table below.

    Here are the MTN Mashup and Pulse Plans:

    MTN MashUp PlanCostPossible CombinationsPlan Benefits
    Daily MashupGHS 11. 25mins & 25MB
    2. 20mins & 30MB
    3. 15mins & 35MB
    4. 50MB    		Free WhatsApp, Wikipedia
    Weekly MashupGHS 51. 125mins & 125MB
    2. 100mins & 150MB
    3. 50mins & 200MB
    4. 250MB    		Free WhatsApp, Facebook, Twitter & Wikipedia
    Monthly MashupGHS 101. 250mins & 250MB
    2. 200mins & 300MB
    3. 150mins & 350MB
    4. 500MB    		Free WhatsApp, Facebook, Twitter and Free calls to all MTN numbers every Monday

    How to Activate MTN Pulse (MTN MashUp Ghana Code)

    The Shortcode for MTN MashUp in Ghana is *567#. To activate, just dial *567# on your MTN Mobile and follow the prompts. You will receive a confirmation message from MTN (567) when your subscription is successful.

    How to deactivate or stop your MTN Pulse (MTN MashUp) Subscription

    Although the MTN Pulse service is great for a lot of users on the network, some people might choose to opt out.

    To stop enjoying all the wonderful services of MTN MashUp, just send STOP to “567”. You will again receive another message letting you know you have unsubscribed from the service.

    Experience a whole new world with the Pulse and Chill Promo

    Pulse and Chill Promo

    The promo runs from August 1 – October 31, 2017.

    Simply talk more, browse more and text more on MTN Pulse to build more points – points will be built only on usage. At the end of every month, customers will be ranked and the prize given out from the highest point builder.

    Prizes

    Amazing prizes available for grabs include an all-expense-paid trip to Kigali, Beats by Dre Headsets, Shopping Vouchers, 4G Devices, Power Banks, Portable Loud Speakers, Movie tickets, MoMo E-cash and Airtime.

    Check your points

    Check your promo points by sending CHECK to 567 or download the Pulse App via http://bit.ly/2lFt9mI to check your points.

    You can read the full terms and conditions of MTN Pulse and Chill Promo here: MashUp Terms and Conditions

  • MOVE! Send Money from Mobile Money Wallet to all Networks in Ghana [Not Working]

    MOVE! Send Money from Mobile Money Wallet to all Networks in Ghana [Not Working]

    Proceed with caution. Almost all users have reported delays in transactions involving Move, you may want to check out Mobile Money Interoperability which allows you to send money between networks in Ghana. The company seems to be out of service with no way of contacting them.

    Send money from your Mobile Money account to another mobile money account? It’s possible!

    Somewhere in October 2016, when MOVE was about to launch, I saw the service as one that had a lot of prospects. I have personally used MOVE for more than 6 months now and I will recommend it to everyone. It is worth knowing that as at the time of writing this post, there have been over 20,000 MOVE transactions across networks already.

    MOVE! Send Money from Mobile Money Wallet to all Networks in Ghana now has Over 20,000 transactions
    Over 20,000 transactions so far on MOVE

    So what exactly does MOVE do or more importantly, what is it?

    About MOVE!

    This is a service that helps you to move money from your mobile money wallet into another mobile money wallet on any network. Apart from this, MOVE also has other unique features that are much needed in today’s mobile industry.

    Main Features of MOVE

    Send Money to All Mobile money wallets

    The service allows you to send money from your mobile money wallet to any other mobile money wallet. For Instance, an MTN User can send Money from MTN Mobile Money to Tigo Cash, MTN Mobile Money to Vodafone Cash and MTN Mobile Money to Airtel Money. A Tigo User, on the other hand, can send Money from Tigo Cash to MTN Mobile Money, Vodafone Cash or Airtel Money. Same applies to Vodafone cash users and Airtel Money Users.

    Buy Airtime

    MOVE allows users on any network on Ghana to buy airtime. Airtime can be bought for the user (buy for self), or bought for another user. When buying for another person, you are required to select the Mobile Network on which the person is. Currently, supported networks for receiving credit are MTN, Tigo and Airtel.

    How to Use the MOVE Service

    Irrespective of the network you are on, you can enjoy all the wonderful services by dialling *718*2#

    To use MOVE, dial *718*2#
    To use MOVE, dial *718*2#

    It’s great to see services support inter-network usability. The ability to send money among has been great so far and it will continue to serve a lot more Ghanaians, hopefully. Don’t forget to check out how to register for MTN Mobile Money the right way.

  • MTN aYo, Send with Care: Insurance from MTN

    MTN aYo, Send with Care: Insurance from MTN

    MTN aYo is an insurance scheme by aYo and MTN. With aYo Send with Care, you can get insurance cover for the money you send to loved ones using MTN Mobile Money. To use this service, Dial *170# and choose to Send your money with Care.

    What is MTN aYo?

    aYo Send with Care promises to keep sending money to your loved ones, even when you can’t. If you add aYo Send with Care cover to the money you send home via MTN Mobile Money, aYo will triple the amounts you’ve sent over the last 4 months, and pay it to your beneficiaries over the next 12 months on receipt of a valid claim.

    Benefits of MTN aYo

    Cover:

    By sending money through “Send with Care” you will be purchasing cover valid for 120 days, every time you send money to a beneficiary (either an individual person or to a school for school fees).

    Cover for money sent to individuals through MTN Mobile Money:

    If you send money to a beneficiary using Send with Care and then pass away or spend at least 1 night in hospital because of a physical injury caused by a trauma event, the accumulated cover will be paid into your beneficiary’s MTN Mobile Money Account.

    Cover for your school fees paid through MTN Mobile Money:

    If you pay your school fees through Send with Care and then pass away or spend at least 1 night in hospital because of a physical injury caused by a trauma event, your accumulated cover will be paid into the School’s MTN Mobile Money Account for your children’s school fees.

    Receive bonus value:

    By using Send with Care you will receive bonus value (MyBonus). MyBonus becomes available to you once it reaches a specified threshold and you can choose to have it cashed out into your MTN Mobile Money account.

    Claims made easy:

    Claims can be done directly from your cell phone. Your beneficiary or MyCaretaker (trusted person) can claim on your behalf in the event that you are unable to do so.

    MTN aYo Send with Care: Cushion your loved ones.
    MTN aYo Send with Care: Cushion your loved ones.

    MTN aYo Cost or Premium

    aYo Send with Care only costs a small portion of the money you send home via MTN Mobile Money. Pay just 5% (This amount is deducted from your MTN Mobile Money balance) of the amount you send, for example:

    • If you send GHS50, the cost for Send with Care will be GHS2.50
    • If you send GHS400, the cost for Send with Care will be GHS20
    • If you send GHS900, the cost for Send with Care will be GHS45

    It’s an affordable way for you to share the care and make sure your family is looked after.

    About your aYo Caretaker

    This is a person you trust. MyCaretaker can claim on your behalf when you are unable to do so. MyCaretaker can ensure that your beneficiaries receive the Send with Care proceeds due to them in the event of you being in hospital for at least one night because of a physical injury caused by a trauma event, or if you pass away.

    You will need the following information to enter their details:

    • First name,
    • Last name,
    • Cell phone number and
    • Date of birth.

    Follow the “MyCaretaker” option in the Send with Care section in the MTN Mobile Money USSD menu.

    Bonuses

    Earn MyBonus value each time you Send with Care. The value of MyBonus builds up to a specific value, at which point you can cash it out to your MTN Mobile Money account.

    Conclusion

    MTN aYo Send with Care promises to keep sending money to your loved ones, even when you can’t. Add aYo Send with Care cover to the money you send home via MTN Mobile Money, and MTN aYo will triple the amounts you’ve sent over the last 4 months, and pay it out to your beneficiaries (the recipients of your payments) in 12 equal monthly payments should anything happen to you. Life cover will be paid out in the unfortunate event that you pass away, and hospital cover will be paid out if you have to spend one night or more in hospital due to an accident. Note: this cover is for accidents specifically and does not cover illness.

    Read the full terms and conditions of aYo here.

    You can learn how to register MTN Mobile Money by clicking here.

     

  • MTN Mobile Money: How to Register and Advantages

    MTN Mobile Money: How to Register and Advantages

    MTN Mobile Money registration is quick and easy if you follow the right steps. With statistics showing that Ghana’s e-commerce is largely dominated by Mobile Money transactions, it is only fair and wise that we are all registered for it. Follow these simple six steps (if you don’t already have a well registered MTN Sim Card) for your MTN Mobile Money Registration in Ghana.

    Remember you need to have a valid National ID Card, Driver’s License, Passport or Voter’s ID Card to be able to correctly register.

    How to Register for MTN Mobile Money

    1. With a valid photo ID card (Voter ID, Drivers’ License, Passport) go to the nearest MTN Mobile Money Authorised Merchant.
    2. The Merchant captures your personal details and gives you a Mobile Money SIM card.
    3. Insert your Mobile Money SIM in your phone. You will receive an SMS asking you to register.
    4. Go to “My MTN” on your mobile phone and select “Mobile Money”.
    5. Select “Register” and enter your photo ID type and number.
    6. Select and repeat Mobile Money PIN (4 digits).
    7. You will receive a welcome message on your phone.

    You need to keep your MTN Pin Safely so that no one else can access your MTN Mobile Money Wallet.

    Advantages of Using MTN Mobile Money

    • It’s hassle-free. MTN Mobile Money is easy to use once you get your account registered. You can simply set your pin and send and receive money seamlessly.
    • MTN Mobile Money is safe. With a pin set, no one can withdraw your money without your permission. Also, when you make a “wrong” transaction, you can still call MTN call centre and it will be almost immediately solved for you.
    • You can link it to your bank account and withdraw from any ATM. We wrote a detailed post on how to withdraw money from an ATM via MTN mobile money. You can check it out here.

    Do you have difficulties registering for MTN Mobile Money? Call the MTN Ghana call centre on 100.