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  • MTN Upgrades to 4G+ few hours before Vodafone 4G launch

    MTN Upgrades to 4G+ few hours before Vodafone 4G launch

    MTN Ghana has launched its 4G+ service to provide faster data speeds with the widest coverage for its customers.

    The 4G+ service runs on 4G LTE Advanced technology using the combination of the 800MHz and 2600MHz for carrier aggregation which is an enhancement on the 4G LTE experience.

    This provides more capacity and enhanced data speed of up to 20x if migrating from 3G to 4G+ and 5x if migrating from 4G to 4G+.

    Announcing the service, the CEO of MTN Ghana, Selorm Adadevoh, expressed delight at the extent to which the 4G+ technology will further impact the development of the country as it provides more opportunities for Ghanaians to fully utilize digital services.

    Mr Adadevoh said, “The underlying belief we have, which drives us in providing more enhanced technologies, is that everybody deserves the benefits of modern connected life.”

    He said, this year is MTN’s ‘Year of the Customer’ and to make our customers lives a whole lot brighter we continue to invest in the latest technology to enable them to experience an enhanced digital lifestyle.

    “Additionally, it will also go to support the growth of the country in the areas of Artificial intelligence, Internet of Things and Big Data.

    He added, “With faster internet and wider coverage, the transmission of data can be done with ease, on-the-go, with the best speed everywhere. Higher speed internet broadband promotes business growth and enriched social lives, ultimately boosting national development.”

    The Chief Technical Officer for MTN Ghana, Mr Thomas Motlepa sharing details on the enhanced service said the company had already deployed 1,226 total 4G LTE sites of which 625 sites are 4G+ in all regions nationwide especially regional capitals and key towns. Plans for full national coverage are ongoing.

    MTN continues to consistently be the first to launch innovative products and services. MTN first introduced GSM technology in Ghana and was the first to commercially launch all the generations of technologies – 2G, 3G, and 4G LTE and 4G+, just to name a few of several firsts for MTN.

  • MTN Shortz Challenge: How to apply, participate and more info

    MTN Shortz Challenge: How to apply, participate and more info

    Telecommunication giant, MTN Ghana has launched a competition to monetize the creativity of content developers in the country.

    The digital innovation dubbed MTN Shortz is also to give subscribers a chance to make short video contents, which includes comedy, animations, podcast, games and films.

    Speaking at the launch MTN Shortz, Acting Chief Marketing Officer of MTN, Noel Kojo-Ganson underscored the need to make smartphones more relevant during this digital age as the poised to create relevant contents that would inform, entertain and educate the user.

    He said: “MTN Shortz is a platform that would empower our customers digitally and serve as a reference point for them to access short video contents like comedy, animation, podcast, games and Films. This platform is also expected to be a revenue-generating source for content developers.

    “In order to boost content injection on the MTN Shortz platform and create the opportunity for content developers to monetize their creation. MTN is inviting content creators, animators, game developers, newspaper houses, movie producers, TV stations, radio stations, bloggers, social media experts to submit very innovative contents on MTN Shortz platform to participate in the MTN Shortz Challenge” he stated.

    Mr Kojo-Ganson further stated that content should be generated locally, as they would use the platform to encourage the rich cultural heritage of Ghana.

    “The MTN Shorts challenge presents an opportunity for all of us to tell the African story or share information on Ghana’s culture and any other useful information required for life.

    “Content could be on health, education and any other issue of social importance. We hope to receive very exciting and thought-provoking contents from various developers,” he noted.

    Types of content you can submit through MTN Shortz

    Currently, the platform allows you to submit the following content:

    • Short Films
    • Funny Videos
    • Animations
    • Podcasts
    • Games

    How to apply to MTN Shortz

    Applicants interested in the challenge would have to log in onto MTN Shortz Site and provide necessary personal details for registration from August 8 till August 27, with the participant standing a chance of winning a total cash prize of Ghc 50,000.00

    The main MTN Shortz platform is expected to run after the challenge as various workshops would be organised by the telecommunication giants in order to educate content developers about how the platform works.

    Eligibility & Participation

    Entry Fee: Free

    Eligibility: All Ghanaian content creators and content aggregators

    Entry Category:

    • Short Film
    • Funny Video
    • Animation
    • Podcast
    • Games

    General terms of participation / Rules and Regulations

    • Short Films/ Funny Videos/ Podcasts/ Animations: Entries must not exceed 10 minutes in duration including all titles and credits.
    • Games: The “.apk” should not exceed 100MB
    • Deadline for submission is 27th August 2018.

    How to submit

    Participants should use “DropBox or We Transfer” to upload their videos and send the file link to [email protected] with below details

    • Full name
    • Team members
    • Contact number
    • Email address
    • State participating category

    Any queries should be submitted to [email protected]

  • MTN Ghana Launches Mobile Money Month 2018 at Kasoa

    MTN Ghana Launches Mobile Money Month 2018 at Kasoa

    Telecommunication giant, MTN Ghana has urged for more acceptance of the cashless mode of transactions so the country can reap the numerous benefits associated with digitized payments.

    Speaking at the launch of the 2018 Mobile Money Month held at Kasoa Market, General Manager for Mobile Financial Services at MTN, Mr Eli Hini said there was a need to take a second look at the mode of payments in Ghana. (more…)

  • You have up to the 31st of July 2018 to buy your MTN Ghana Shares

    You have up to the 31st of July 2018 to buy your MTN Ghana Shares

    MTN Ghana’s Initial Share Offer (IPO)which was launched on May 29th, 2018 to sell 4,637,394,533 ordinary shares, representing 35% of MTN Ghana (Scancom PLC)is scheduled to end at 5:00 pm on July 31st 2018.

    As per the IPO Prospectus, the minimum number of shares to be sold for the IPO to be successful is 463,739,453, representing ten per cent (10%) of the total number of shares on offer.

    With a few days to the end of the IPO, MTN Ghana has confirmed that the offer period will not be extended.

    Sharing updates on the progress made so far since the launch, the CEO of MTN Ghana, Selorm Adadevoh said MTN used innovative and convenient ways of getting people to participate in the IPO and as a result, the company engaged stakeholders in many districts, big towns and markets in all 10regions of the country. MTN Ghana has also used all of its events and digital channels to talk about the IPO and to explain why people should participate in it.

    Mr Adadevoh said, “We believe that we have given more than enough time for people to make up their minds”.

    He said, “The reason why we took this approach is that we want to reach all Ghanaians and to give them an opportunity to hear about our offering and to decide whether or not to own shares in our company. We have received a lot of commendations about these multiple channels”.

    Selorm Adadevoh also lauded the innovative decision to use Mobile Money for the IPO and mentioned that a significant number of the subscriptions received was done through MTN Mobile Money.

    The IPO, which is the largest IPO on the Ghana Stock Exchange, is expected to increase the capitalisation and activity within the equity market. The IPO is indicative of MTN Group’s long-term confidence in Ghana’s economic prospects.

    The IPO Prospectus can be accessed electronically via www.mtnghanashares.com. Physical copies can be collected from any MTN Ghana office or branches of the Receiving Banks or Receiving Agents (Brokers).In addition to these channels, prospective applicants can receive the IPO Prospectus on their smartphones by dialling *533#.

    An applicant can subscribe using the MTN Mobile Money USSD platform by Dialling *170# or through the Offer website www.mtnghanashares.com. Prospective applicants can also buy through the sponsoring broker, IC Securities.

    Read further instructions on how to buy your MTN Shares here.

    The IPO closes at 5 pm on 31st July 2018 and, following approval from the Securities and Exchange Commission, trading on the Ghana Stock Exchange is expected to begin on 5th September 2018. Once the offer period has ended, applications will be reviewed and collated and allotments will commence. Applications received after the offer period will not be considered or processed.

  • MTN introducing Mobile Money “ATMs” in Ghana soon

    MTN introducing Mobile Money “ATMs” in Ghana soon

    Telecoms giant, MTN is working to deploy machines that could take deposits and dispense cash for its mobile money business.

    JoyBusiness has gathered that MTN has already secured the self-servicing kiosk, but with limited functions like sim change and airtime.

    However the plan is to allow the machine take deposits and dispense cash, this is to aid their mobile money business. It is also to ensure that at every point in time, subscribers can turn to this machine to transaction transfers or the mobile money business.

    Approvals

    JoyBusiness understands MTN had to suspend the mobile money function on the self-servicing kiosk, even on a pilot basis. This is because they have not secured the necessary regulatory approvals. Sources say even though the regulator is willing to approve the service, it wants to be carried out in a way that would not result in MTN operating as a fully fledged bank.

    The regulator is also worried about the impact on vendors currently in the country, as it employs more than 150,000 persons.

    The Payment and Settlement bill, which will seek to address issues like this, is yet to receive parliamentary approval. Therefore, it is likely that it might take a while before MTN can introduce the full service to aid its mobile money business.

    Is MTN planning to become a bank?

    MTN Group Chief Executive Rob Shuter announced during the 2018 Deloitte Africa outlook conference in Woodmead that it is working to become Africa’s biggest bank. According to the telecoms giant, this has been influenced largely by the progress made by its mobile money business.

    Mr Shuter said, “The core digital service that we have decided to put our money on is Mobile Money. Mobile Money is really about leveraging the strength of the brand and leveraging the strength of the distribution because we have built a huge informal distribution network for prepaid airtime to bring customers into a transactional banking system.”

    He pointed out that MTN has deployed Mobile Money across 14 markets and “if we look at our 30-day active users, which is the most important metric, we are growing by half a million customers a month. I think that’s pretty cool and today we are sitting at 21 million subscribers”.

    Response from MTN Ghana

    Speaking to JoyBusiness, the former Chief Executive of MTN Ghana, Ebenezer Asante said the plan is to rather partner with the commercial banks to provide banking services to the population rather than becoming a bank, “the model that we have implemented across the region is all about partnership rather than directly going into banking services.”

    Mr Asante added that they want to concentrate on their core business and rather join the banks to improve financial inclusion in the country rather going out, to compete with the commercial banks.

    Impact on mobile money merchants

    The service if rolled out, would definitely affect some merchants in the country. The mobile money business currently employs more than 150,000 persons in the country. There is the likelihood that a lot more people would choose a self-servicing machine over the merchants out there. This development could then affect commissions earned by merchants.

    Returns on Mobile Money business for MTN

    Figures from the Bank of Ghana showed that MTN has about 90 percent of the GH¢2.3 billion of the mobile money accounts held with commercial banks. MTN as at October 2017 had GH¢2.1 billion representing 93.5 percent of deposits held at commercial banks.

    The Data from the Bank of Ghana also showed that Fidelity Bank had the largest share of mobile money deposits with GH¢583 million, ECOBANK has Gh¢470 million, while CAL BANK has GH¢229 million.

    Source: Modern Ghana

  • Heads Up! MTN to start giving flash SMS notifications on bundle usage

    Heads Up! MTN to start giving flash SMS notifications on bundle usage

    MTN Ghana has come under pressure in recent times over how “quickly” their bundle disappears. Last week, a friend told me how her 2GB of data just vanished in a day.

    Well, personally, I don’t believe data can just vanish, except in some rare scenarios where there have been genuine mistakes from telcos (some of which never really get solved), the secret to how fast your data is consumed lies in your browsing habits. We shared tips on how to prevent some apps from using all your data.

    For example, I asked this friend to check her data usage to see which apps were actually responsible for her loss. The result – WhatsApp had used over 2GB in just a few days.

    Since the introduction of the status feature, WhatsApp has been consuming a lot of data and lots of people don’t even realise. The truth is that a video status lasting for 30 seconds is averagely 20MB per the videos I post on my status. Watching just 5 of these videos will set you back around 100MB.

    Why all this explanation when we are talking about flash notification on bundle usage?

    Well, for starters, before this, MTN does not give indications as to when your bundle is getting finished. Networks like Vodafone and the then Airtel (now AirtelTigo) inform you when your bundle is being used. There are notifications for 50% usage, 90% usage, etc so you have a fair idea how much data you have remaining.

    These notifications help to keep a subscriber in check, hence the good news that MTN will send Class 0 Messages on bundle usage. A few people will ask: ‘What are flash notifications or Class 0 messages?”.

    What is a Flash SMS Notification?

    A message that appears on the recipient’s mobile screen directly. The recipient does not need to go to the mobile phone inbox to read the message, nor is the message allocated to the SMS inbox. Flash SMS is a Value Added Service feature to the standard SMS delivery and is most commonly used to immediately catch the recipients’ attention. Flash SMS Notification is also known as a Class 0 Message, mostly on Apple Devices.

    On the MTN Network, a typical example of an SMS Flash Notification is the call summary that one receives at the end of every call, detailing the call cost and duration.

    MTN Flash SMS Notification on Bundle Usage

    Although MTN has said that the feature will be active starting 3rd April, there is no real guideline as to how often notifications will roll out.

    Some users were, however, less than enthused about the feature.

    Update:

    The most recent message from MTN Ghana’s Facebook Page indicates that users will be able to reply with 1 to renew their bundle OR 2 to approve charging from their main account.

    The message read: “Y’ello! Please be informed that from 3rd April, 2018 you will be receiving prompts on your bundle usage. Kindly reply with 1 to renew your bundle OR 2 to approve charging from main account.”.

    However, it there is still the problem of notifications for those who use their mifi or devices that can not receive flash.

    What do you think about the feature? Will getting notifications as you use your bundle help you to properly manage and check your usage?

    Thank you for reading. Don’t forget to share this with your family and friends. For the latest tech news and reviews, follow Mfidie on Twitter, Facebook, Instagram and subscribe to our YouTube channel.
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  • MTN Content Manager: This MTN Shortcode may solve your problems

    MTN Content Manager: This MTN Shortcode may solve your problems

    MTN Ghana has a whole lot of shortcodes for services in Ghana. For a lot of people, it’s just experimentation to try out which services work or which ones are nice.

    The majority of people are mostly unimpressed with some of these services but are also unable to unsubscribe from them. Note that before now, the easiest way to stop a service was to send “STOP” to the shortcode that the service delivered messages or alerts on.

    There comes a problem, however – more often than not, unsubscribing or stopping a service does not seem to work. Sending stop to the shortcode does not give any feedback, and hence there are no results. And there is also the issue of receiving messages from real sender IDs and not shortcodes. In this way, users find it difficult to stop services.

    I have personally tried several times to unsubscribe from some services but failed. What’s more? The long waiting time to speak to an MTN agent via the call centre is something that puts me off. For me, it’s a joy that the MTN Content Manager is here, and it comes with a shortcode that is not so easy to remember, after all, that’s why there are shortcodes!

    What does the MTN Content Manager do?

    The MTN Content manager is a portal that users can access by dialling *175# on their MTN phones. The portal, which runs via USSD enables MTN subscribers to view, add or cancel MTN Services and Subscriptions.

    How to unsubscribe from an MTN Service via the Content Manager

    • Dial *175# on your MTN Phone to access the dashboard.
    • Choose Option 1 (My Subscriptions)
    • A record of your current subscriptions will show up.
    • Choose the subscription you would want to stop
    • Select “stop”

    And that’s how to unsubscribe from services easily on MTN.

    Need help with an MTN Service? Leave a comment below.

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  • MTN Ghana Introducing “Allow Cash Out” Feature again to curb fraud

    MTN Ghana Introducing “Allow Cash Out” Feature again to curb fraud

    MTN Ghana has announced the comeback of the ‘Allow Cash Out’ feature which is to be launched on November 4, 2017. The feature enables mobile money customers to select ‘allow cash out’ before an agent can initiate a transaction.

    A Grand Plan to curb Mobile Money Fraud

    Speaking at the press briefing, Business Development Manager, MTN, Abdul-Majeed Rufai indicated that mobile money agents should not record subscribers’ numbers in the transaction sheets as they have issued new transaction booklets so as not to disclose numbers of the subscribers.

    “We are bringing back that feature that will allow the customer first and foremost select allow cash out, turn it on before an agent can issue the transaction,” he said.

    “Henceforth, agents should not disclose subscriber’s number on the transaction sheets. We have issued them transaction booklets not to disclose the number of the person who is loading so that once you go to an agent point, you can’t even get the number, let alone call the number” he added.

    Meanwhile, MTN Ghana says sanctions given to some agents caught in mobile money fraud is the decommissioning of their stalls but so far, none has been sent to court.

    MTN is also introducing an Agent Registry which is to sanitize agents’ network in the country. Other telcos will have access and contribute to the Agent Registry to prevent agents whose stalls are decommissioned from shifting to another network to operate.

    Analytics, Budget & Reporting Manager, MTN, Solomon Hayford mentioned that ‘’Once an agent is blacklisted from MTN or any of the other telcos that information will be on that agent registry and will prevent that agent from coming on board on any other mobile money service providers network, once you are blacklisted you are blacklisted for the whole industry you cannot operate mobile money anywhere else in Ghana any other service provider and that initiative is been ran by the central bank’’.

    He, however, added that there are systems been used to monitor and track the activities of fraudsters as well as locate their whereabouts within the country.

    How to Activate the Allow Cash-Out Functionality to Enable You Withdraw Money

    • Dial *170# on your MTN handset
    • Select option 4 to turn on “allow cash-out”
    • Confirm “allow Cash-out” with your pin

    We hope the introduction of the functionality along with other security measures by MTN will help curb the current #MTNMoMo fraud in the country as well as create more secure transactions on MTN Mobile Money.

  • MTN Pulse: Mash Up your style Subscribe, Code, Benefits and Plans

    MTN Pulse: Mash Up your style Subscribe, Code, Benefits and Plans

    What is MTN Pulse?

    MTN PULSE is a community, a lifestyle that enables subscribers to enjoy Money-can’t-buy experiences on MTN Ghana. MTN PULSE has designed exclusive value offers for the Youth and Young at heart! The subscription service enables subscribers to MashUp data and voice plans to a level that suits them.

    Who Can Join MTN Pulse and MashUp?

    MTN PULSE is for young prepaid customers on MTN and other networks. The official documentation for MTN Pulse does not give a specific age range. It is safe to assume that “Young” here could also refer to the Young at heart.

    MTN Pulse and Mashup Up Bundles and their prices

    MTN MashUp Bundles, Offers and Packages

    Basically, there are three price offers from which you can mash up. These are the GHS 1 (Daily MashUp), GHS 5 (Weekly MashUp) and GHS 10 (Monthly MashUp) price offer. With each of these offers, you can mix or mashup voice and data or opt for only data. Find details in the table below.

    Here are the MTN Mashup and Pulse Plans:

    MTN MashUp PlanCostPossible CombinationsPlan Benefits
    Daily MashupGHS 11. 25mins & 25MB
    2. 20mins & 30MB
    3. 15mins & 35MB
    4. 50MB    		Free WhatsApp, Wikipedia
    Weekly MashupGHS 51. 125mins & 125MB
    2. 100mins & 150MB
    3. 50mins & 200MB
    4. 250MB    		Free WhatsApp, Facebook, Twitter & Wikipedia
    Monthly MashupGHS 101. 250mins & 250MB
    2. 200mins & 300MB
    3. 150mins & 350MB
    4. 500MB    		Free WhatsApp, Facebook, Twitter and Free calls to all MTN numbers every Monday

    How to Activate MTN Pulse (MTN MashUp Ghana Code)

    The Shortcode for MTN MashUp in Ghana is *567#. To activate, just dial *567# on your MTN Mobile and follow the prompts. You will receive a confirmation message from MTN (567) when your subscription is successful.

    How to deactivate or stop your MTN Pulse (MTN MashUp) Subscription

    Although the MTN Pulse service is great for a lot of users on the network, some people might choose to opt out.

    To stop enjoying all the wonderful services of MTN MashUp, just send STOP to “567”. You will again receive another message letting you know you have unsubscribed from the service.

    Experience a whole new world with the Pulse and Chill Promo

    Pulse and Chill Promo

    The promo runs from August 1 – October 31, 2017.

    Simply talk more, browse more and text more on MTN Pulse to build more points – points will be built only on usage. At the end of every month, customers will be ranked and the prize given out from the highest point builder.

    Prizes

    Amazing prizes available for grabs include an all-expense-paid trip to Kigali, Beats by Dre Headsets, Shopping Vouchers, 4G Devices, Power Banks, Portable Loud Speakers, Movie tickets, MoMo E-cash and Airtime.

    Check your points

    Check your promo points by sending CHECK to 567 or download the Pulse App via http://bit.ly/2lFt9mI to check your points.

    You can read the full terms and conditions of MTN Pulse and Chill Promo here: MashUp Terms and Conditions

  • MOVE! Send Money from Mobile Money Wallet to all Networks in Ghana [Not Working]

    MOVE! Send Money from Mobile Money Wallet to all Networks in Ghana [Not Working]

    Proceed with caution. Almost all users have reported delays in transactions involving Move, you may want to check out Mobile Money Interoperability which allows you to send money between networks in Ghana. The company seems to be out of service with no way of contacting them.

    Send money from your Mobile Money account to another mobile money account? It’s possible!

    Somewhere in October 2016, when MOVE was about to launch, I saw the service as one that had a lot of prospects. I have personally used MOVE for more than 6 months now and I will recommend it to everyone. It is worth knowing that as at the time of writing this post, there have been over 20,000 MOVE transactions across networks already.

    MOVE! Send Money from Mobile Money Wallet to all Networks in Ghana now has Over 20,000 transactions
    Over 20,000 transactions so far on MOVE

    So what exactly does MOVE do or more importantly, what is it?

    About MOVE!

    This is a service that helps you to move money from your mobile money wallet into another mobile money wallet on any network. Apart from this, MOVE also has other unique features that are much needed in today’s mobile industry.

    Main Features of MOVE

    Send Money to All Mobile money wallets

    The service allows you to send money from your mobile money wallet to any other mobile money wallet. For Instance, an MTN User can send Money from MTN Mobile Money to Tigo Cash, MTN Mobile Money to Vodafone Cash and MTN Mobile Money to Airtel Money. A Tigo User, on the other hand, can send Money from Tigo Cash to MTN Mobile Money, Vodafone Cash or Airtel Money. Same applies to Vodafone cash users and Airtel Money Users.

    Buy Airtime

    MOVE allows users on any network on Ghana to buy airtime. Airtime can be bought for the user (buy for self), or bought for another user. When buying for another person, you are required to select the Mobile Network on which the person is. Currently, supported networks for receiving credit are MTN, Tigo and Airtel.

    How to Use the MOVE Service

    Irrespective of the network you are on, you can enjoy all the wonderful services by dialling *718*2#

    To use MOVE, dial *718*2#
    To use MOVE, dial *718*2#

    It’s great to see services support inter-network usability. The ability to send money among has been great so far and it will continue to serve a lot more Ghanaians, hopefully. Don’t forget to check out how to register for MTN Mobile Money the right way.